Refund policy
Last updated: 4 November 2026
90-Day Money-Back Guarantee
Not satisfied with your results? Get a full refund within 90 days of delivery. In most cases, you won't even need to send it back.
This voluntary guarantee does not affect your statutory consumer rights. It extends any shorter voluntary return or refund period previously stated. If another voluntary condition conflicts with this guarantee, this guarantee applies. Contact us within 90 days of delivery, quoting your order number. We will confirm the refund procedure and whether a return is needed; a reason is not required to exercise a statutory withdrawal.
Statutory EU right of withdrawal
For eligible online purchases, you may withdraw without giving a reason within 14 days after you or a person you designate, other than the carrier, receives the goods. If one order is delivered separately, the period starts when the last item is received. Notify us of your decision using an unequivocal statement, by email or post to the contact details below. You may use the model form below, but it is not compulsory. Sending the withdrawal statement before the deadline is sufficient.
Returning goods after withdrawal
Send the goods back without undue delay and no later than 14 days after notifying us of withdrawal. Contact us for the appropriate return instructions and address; obtaining instructions does not remove or delay your right to notify withdrawal. You bear the direct return cost for a change of mind unless we agree to cover it. We cover the appropriate remedy for goods that are defective, wrong or damaged as required by law. Do not incur an unagreed return cost for a faulty item before contacting us.
Statutory refund
We reimburse payments received, including the cost of the least expensive standard delivery option we offered, without undue delay and within 14 days of receiving your withdrawal notice. An optional express-delivery surcharge does not have to be reimbursed under statutory withdrawal. We may withhold reimbursement until we receive the goods or proof that they were sent back, whichever occurs first, unless we offered to collect them. We use the original payment method unless you expressly agree otherwise, with no refund fee. A bank or payment provider may need additional time to show the credit.
Handling goods and exceptions
You are only liable for a reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Opening packaging is not, by itself, a blanket exclusion. Any statutory exception, for example a sealed item genuinely unsuitable for return for health or hygiene reasons after unsealing, applies only where the legal conditions are met and never removes rights concerning defective goods. These statutory conditions do not narrow the voluntary 90-day guarantee above.
Wrong, damaged or defective goods
Contact us with the order number and a description of the issue so we can arrange the applicable repair, replacement, price reduction or refund. Your legal conformity rights remain available independently of the 90-day voluntary guarantee and statutory withdrawal.
Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
ELIANE APARECIDA DA SILVA — Rua Fernando Maurício 11, Lisboa, PT-11 1950-447, Portugal — givingclubheritagetrail@gmail.com
To the store operator identified below:
I/We hereby withdraw from the contract for the purchase of the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Email for acknowledgement:
Signature of consumer(s), only if sent on paper:
Date:
Store operator and contact
- Legal business name
- ELIANE APARECIDA DA SILVA
- Registered business address
- Rua Fernando Maurício 11, Lisboa, PT-11 1950-447, Portugal
- givingclubheritagetrail@gmail.com
- Website
- edelmotion.store